BitLocker recovery key needed

Retrieve the escrowed key through authorized Entra/Intune access.

How to troubleshoot

1. Check Microsoft 365 service health and capture the exact error and affected account.
2. Retrieve the escrowed key through authorized Entra/Intune access.
3. Retest with the affected user and document the admin change in your change log.

When to get professional assistance

If these steps do not resolve the issue, or you suspect failing hardware, data loss, a security incident, or a production-system problem, consider qualified technical support. Back up important data where possible and obtain authorization before changing business systems.

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