Computer freezes randomly

Review Reliability Monitor for failures and test memory with Windows Memory Diagnostic.

How to troubleshoot

1. Check whether the issue affects one device or several, and note when it started.
2. Review Reliability Monitor for failures and test memory with Windows Memory Diagnostic.
3. If hardware is failing or data is at risk, stop and request professional assistance.

When to get professional assistance

If these steps do not resolve the issue, or you suspect failing hardware, data loss, a security incident, or a production-system problem, consider qualified technical support. Back up important data where possible and obtain authorization before changing business systems.

← Return to the Help Center