Employees cannot access shared folders

Verify network reachability and both share and NTFS permissions.

How to troubleshoot

1. Confirm the business impact, affected users, and any recent network or policy changes.
2. Verify network reachability and both share and NTFS permissions.
3. Document the change and validate with an affected user before closing the incident.

When to get professional assistance

If these steps do not resolve the issue, or you suspect failing hardware, data loss, a security incident, or a production-system problem, consider qualified technical support. Back up important data where possible and obtain authorization before changing business systems.

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