Laptop screen is black but power is on

Try an external monitor to distinguish panel from system issues.

How to troubleshoot

1. Check whether the issue affects one device or several, and note when it started.
2. Try an external monitor to distinguish panel from system issues.
3. If hardware is failing or data is at risk, stop and request professional assistance.

When to get professional assistance

If these steps do not resolve the issue, or you suspect failing hardware, data loss, a security incident, or a production-system problem, consider qualified technical support. Back up important data where possible and obtain authorization before changing business systems.

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