Remote worker cannot reach resources

Test home connectivity, device compliance, VPN, and identity policies.

How to troubleshoot

1. Confirm the business impact, affected users, and any recent network or policy changes.
2. Test home connectivity, device compliance, VPN, and identity policies.
3. Document the change and validate with an affected user before closing the incident.

When to get professional assistance

If these steps do not resolve the issue, or you suspect failing hardware, data loss, a security incident, or a production-system problem, consider qualified technical support. Back up important data where possible and obtain authorization before changing business systems.

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